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July 8, 2017 / oneworld82

A wonderful stay at Riad Hikaya in Marrakech’s kasbah

In order to end our honeymoon in Morocco stylishly, I looked for a riad in Marrakech that looked both luxurious and small enough to offer personalized service. To be fair, my first thought was to book one of the most famous resorts in town, like La Momounia (stunning hotel really, and great restaurants) or the Four Seasons (I had even booked a room there, only to cancel later on). After looking around for a while, I set my eyes on Riad Hikaya. I must admit it was a bit of a gamble, because the price looked very attractive and the pictures almost too good to be true; yet, a very good rating on TripAdvisor gave me some peace of mind and so I decided to book us here.

The communication with the owners prior to arriving was excellent – we were able to get recommendations for restaurants and tours and even a dinner reservation. Yet, the best started as soon as we arrived at Hikaya.

First of all, the riad is located in the Kasbah, with a car-accessible road in front of the entrance – something not to underestimate in a vast medina like Marrakech’s. As soon as we entered the staff greeted us and showed us our room, together with a tour of the property. Let me tell you – the riad is even more stunning than shown in picture! First of all, in the main atrium there is a fantastic swimming pool – not as nice as the one at Lina Riad in Chefchaouen but similar in concept.

Then, the attention to details is incredible: the furniture, finishing, tiling and everything else has been carefully overseen by the owner, John, during the five years it took him to create this hidden jewel. Everything is of the highest quality and traditionally Moroccan. Each room is different in size and style. I booked us in the Ikhlas room, one of their largest rooms. It featured a comfortable bed, a nice sofa, a fantastic bathroom with iron-cast tub and wonderful tadelakt paintjob. It really felt to be in a luxurious Moroccan home, and the level of service we got just lived up to it as well.

Ikhlas room

First, we were personally greeted by John, who then spent 15 minutes explaining to us on a map where to find what in Marrakech. That was very useful, and learning more about the riad and the city was very informative. Then, it seemed like no request was ever too much for the staff. For instance, there is a very nice rooftop terrace, with sun beds, relaxation area, and jacuzzi. We asked if we could be served breakfast there, and of course it was no problem. The quality of the food was outstanding – and the variety/quality offered fantastic. If you like sweet breakfasts, you will love Morocco!

My wife, 5 months pregnant at the time, got a massage, which she enjoyed (albeit she said it wasn’t particularly memorable).

Yet, the true highlight of our stay was how helpful the staff was after we had already checked out. Long story short, once we got to the airport we realized we had left my wife’s wallet in the room’s safe. We called the hotel immediately, and they not only retrieved our item but dispatched one of the staff members to the airport by taxi to deliver us the good – and there was no way I could make them accept some money to cover at the very least the cost of the taxi. Now that’s excellent customer service – Hikaya really left us speechless!

So, overall, do yourself a favor and stay here next time you’ll be in Marrakech. You’ll get an authentic, luxurious, and personalized experience that you’ll cherish for a long time.

One Comment

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  1. Fabulous-Fusions / Jul 8 2017 6:18 pm

    You and your wife look so amazing together- sooo happy 🙂 Wish you a healthy baby in 4 months time 🙂 and the hotel is really beautiful.

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